Privacy Policy

Effective date: 2026-06-30

Owner: Tswana Pedia Trust
Website: bwin30.co.bw
Support email: info@bwin30.co.bw

1. Introduction

BWin30 respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use the BWin30 app, website, and related services.

2. Information We Collect

Account information such as your email address and authentication identifiers when you create or sign in to an account.
Device and app data such as app version, operating system details, language settings, and crash or diagnostic logs.
Usage and analytics data such as gameplay activity, feature usage, session duration, and performance statistics.
Subscription, donation, or support-related information where applicable.
User-generated content that you submit, such as suggested words or categories, if you choose to contribute them.
Information collected through Firebase Authentication and related service providers used to operate and improve the service.

3. How We Use Your Information

Create and manage your account and authenticate sign-in.
Provide, operate, maintain, and improve the app and website.
Monitor performance, diagnose errors, and investigate issues.
Understand user behaviour and improve content, features, and gameplay experience.
Manage support requests, subscriptions, donations, and related communications.
Review and publish user-submitted content where appropriate.

4. Local Storage and Downloads

Word packs and related content may be downloaded and cached locally on your device to support offline or improved gameplay experience. Player names entered during gameplay may remain on your device unless a future cloud-sync feature is enabled.

5. Sharing and Disclosure

We do not sell your personal data. We may share information with trusted service providers that help us operate the service, including providers such as Firebase and related analytics tooling. We may also disclose information where required by law, to protect rights, or to respond to legal requests.

6. Legal Basis and International Processing

Where applicable, we rely on legitimate interests, contractual necessity, consent, and legal obligations to process personal information. We aim to comply with applicable privacy principles, including GDPR, UK GDPR, POPIA, and Botswana data protection requirements.

7. Data Retention

We retain personal information only for as long as necessary to provide the service, meet legal obligations, resolve disputes, enforce agreements, and improve the service. If you request deletion of your account or personal data, we will consider and act on that request where required by law and where it is reasonably possible.

8. Your Rights

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.

To exercise these rights, contact us at info@bwin30.co.bw.

9. Children’s Privacy

The app is intended for a general audience and is family-friendly, but it is not directed at children below the age required by applicable law. If you are a parent or guardian and believe a child has provided personal information without proper consent, please contact us.

10. Security

We use reasonable administrative, technical, and organisational measures to protect information. However, no online service can be guaranteed to be completely secure.

11. Cookies and Website Analytics

The website may use cookies, local storage, and analytics tools to support functionality, performance, security, and usage analysis. You can manage cookies through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on the website or within the app where appropriate, and the effective date will be updated.

13. Contact Us

If you have questions, complaints, or requests relating to this Privacy Policy, please contact us at info@bwin30.co.bw.